IT Intellectuals uses best practice methodologies and standards for Application Management and manage your applications to increase your productivity in a cost-effective manner.

IT Intellectuals Application maintenance management services would support three broad functions:

Customer Support (Help Desk)
This function covers the assistance given to business system users of the production system. It includes answering questions, researching problems, documenting request for enhancements, and providing status reports.

Production Support
This function provides the support necessary for the continuing operation of the production application. It includes responsibility for resolving all production failures (that is, corrective maintenance).

Application Maintenance
This function handles application programming activities for perfective (upgrading technology or improving technical quality) and adaptive (enhancements to functionality) changes.